Refunds and Custom Orders Policy

1. No Refunds Policy:

All sales are final. We do not offer refunds under any circumstances once a transaction has been completed. This policy is in accordance with Quebec’s Consumer Protection Act, which allows businesses to set their own terms regarding refunds, provided that these terms are clearly communicated to the consumer at the time of purchase. We encourage you to carefully review your purchase details before completing your transaction to ensure that all aspects meet your expectations.

2. Custom-Made Items:

For items that are made to measure or customized according to your specifications, please be aware that these items are considered final sales. In accordance with Quebec’s Consumer Protection Act, custom-made goods are exempt from the usual return and exchange policies due to their personalized nature. As such, we cannot accept returns or provide refunds for these products. This policy applies to all custom orders and personalized items, including those created based on specific measurements, designs, or preferences.

3. Consumer Rights and Responsibilities:

In Quebec, while businesses have the right to establish their own refund and return policies, consumers are also protected under the law. We strive to ensure that all descriptions, images, and representations of our products are accurate and transparent. If you have any concerns or require additional information about a product before purchase, please contact us. We are committed to providing clear and comprehensive information to help you make an informed decision.

4. Contact Us:

If you have any questions or require further clarification regarding our refund and return policies, or if you need assistance with a custom order, please do not hesitate to reach out to our customer service team. We are here to help and ensure that you are satisfied with your purchase experience.

5. Policy Updates:

Please note that our policies may be updated from time to time to reflect changes in applicable laws and regulations. Any changes will be posted on our website, and it is your responsibility to review these policies periodically.

Thank you for your understanding and cooperation.