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1. Return Conditions

BOBILLIER (“We”, “us”, “our”) accepts returns of Bobillier products (“Products”) eligible to return (as defined in Bobillier General Terms and Conditions of Sales) within 30 calendar days of receipt of the Products.

The right of withdrawal does not apply to orders for (i) personalized Products, such as monogrammed Products (ii) Products made to measure or to your specifications; (iii) Products likely to be easily deteriorated or expired; and (iv) Products which cannot be sent back given their nature (e.g. unsealed fragrance or cosmetics products), or for hygiene reasons (such as underwear, bathing suits, swim trunks, earrings and pierced jewelry), (v) latex Products and (vi) any other Product that you were informed at the time of submitting your order could not be returned (“Non-returnable Products”).

Products shall be returned in their original condition, unaltered, unused and undamaged, in their original package, if any, and with original tags and labels attached along with all related accessories, documents (e.g. instructions booklet, Product certificates) and protective covers included.

Returns of incomplete, altered, worn, damaged, soiled Products will not be accepted and will be returned to you.

The above does not affect your legal rights in relation to Products that have manufacturing defects or are not as described.

2. Return Process

To return a Product, you must inform us of your intention to return a Product. To this effect you may:

(i) connect to Bobillierbespoke.com, log in to your account, go to your Order History and complete the online return form by selecting the Product(s) you would like to return and indicating the quantity and reason for return;

or

(ii) contact our Client Service for assistance at + 1 514 585 7827 or send an email to info@bobillierbespoke.com

You will receive an email confirming your return request and providing the following instructions for returning the Product(s) to our warehouse or to the nearest store (if any):

  • Wrap the Products you wish to return safely to avoid damage; Place them in their original package, if any, and then inside the shipping box in which you received your order;

  • Attach the return prepaid shipping label included in the shipping box to the outside of the box, on top of the original label, and seal the box securely; If you have lost the label, please contact our Client Service for assistance;

  • Visit the carrier website or contact the Client Service to arrange for collection. Alternatively, you may drop the box to the nearest carrier drop-off location;

 

    Please note that Products must be returned within 14 calendar days from your request for return.

    3. Refunds

    Upon receipt of a Product for which a return was requested, we will inspect the Product to ensure that the return conditions specified above in Article 1 are met. Subject to the Product meeting those conditions, refund will be made.

    You shall be liable for any diminished value of the Products resulting from the handling of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products.

    Refunds will be made to the original purchaser, in the original method of payment and in the same currency as purchase.

    Refunds will occur no later than 14 days after receipt. A confirmation email will be sent to you.

    PAckages

    The Monday to Friday Shirts $995 – $1,500. A perfect way to get your weekly shirt rotation started.Includes:Six Shirts for the Price of Five

    $1,595 – $3,195 First time working with Bobillier Bespoke? This is a great way to get started. Includes:One Suit, One Shirt, One Tie, & One Pocket Square

    The Wedding Day $1,695 – $3,395 Getting married is the perfect excuse to purchase a complete custom outfit for your big day. Includes:One Suit or Tuxedo, One Shirt, One Tie or Bow Tie, One Pocket Square, & One Pair of shoes

    The Wedding Weekend $3,000 – $6,000 Need an outfit for the rehearsal dinner as well? This is a great way to knock out what you’ll wear for your entire wedding weekend. Includes:Everything included in “The Wedding Day” Package + One Suit (or One Sport Coat & chinos), One Shirt, One Pocket Square, & One Pair of shoes

    $6,000 – $14,000A step up from The Week package to have a complete, interchangeable wardrobe for the week.Includes:Four Suits, One Sport Coat, Five Shirts, Five Pair of shoes.

    The connaisseur $1,895 – $3,795 A great way to add a few different looks to your suit.Includes: One Suit, Two Shirts, Two Ties, One Pocket Square, & One Pair of shoes

    Seasonal jacketing package $5,879- 11,758$ Build your wardrobe with premium seasonal jackets 6 jackets for the price of 5. Monday to Saturday.

    Building an interchangeable wardrobe $1,495 for 6 cotton casual trousers, $2,995 for 6 wool fabric. $5.995 for 6 premium merino wool fabric

    Custom jeans for casuals days $1495 for 5 jeans. individual cost is $575. Premium Italian Denim

    Testimonials

    I totally recommend his services, he is very professional and knows the industry very well.
    Helpful for all of your needs for any event.
    He has a massive selection of textiles and accessories for you to find your ideal suit no matter your budget.
    I will be back for my next suit, thanks again!!

    Ianis Michael Niculescu

    Excellent tailleur mon complet est parfait.

    Louis Mercier-Desjardins

    Je viens de recevoir mon complet sur mesure de chez Bobillier Bespoke. Le service fourni par Andres est excellent sans compter la qualité de son travail. Experience très satisfaisante. Si vous cherchez un endroit pour faire un complet ou une chemise, ne cherchez pas plus loin!

    Nicolas Andraos